Customer Service Policy
FunniPets always believe that pets are our best friends.
We focus on providing pet training and other peripheral products. Shop the best dog shock collar, dog car seat cover, dog toys, and other pet supplies from FunniPets.
Enjoy the funny time with your pets!
Contact Information
We are here to help! You can reach our customer service team through email from Monday to Saturday: Email:support@funnipets.com
Please note that response times may vary during holidays and peak seasons.
Response Time
We strive to respond to all inquiries within 24 business hours.
Order Processing and Shipping
- Order Processing Time:Orders are processed within 2-3 business days.
- Shipping Methods:Normally Standard shipping for USPS.
- Tracking:Once your order is shipped, you will receive a tracking number via email.
Returns and Exchanges
Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns and Exchanges Policy:
- Eligibility:Items must be returned within 30 days of receipt.
- Condition:Products must be unused, in their original packaging, and in resalable condition.
- Process:Contact our customer service team to initiate a return or exchange. We will provide instructions and a return shipping label if applicable.
- Refunds:Refunds will be processed within 2 business days of receiving the returned item. Original shipping charges are non-refundable.
Product Issues and Warranties
If you experience any issues with our products, please contact us immediately. We offer warranties on certain items, as detailed in our Warranty Policy.
Privacy and Security
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.
Feedback and Complaints
We welcome your feedback and are committed to addressing any complaints promptly. Please contact our customer service team with any concerns, and we will work to resolve the issue to your satisfaction.
Thank You for Choosing Funnipets!
We appreciate your business and look forward to serving you. If you have any questions or need assistance, please do not hesitate to contact us.